Hi, I'm Katy.
I help remote teams stop fighting their workflows and start actually using them. I’ve spent the last seven years building operations systems for boutique agencies and small businesses — but honestly, I’ve been doing this my whole life, even when it wasn’t in my job description.
How I got here
I’ve been working since I was 14 (or four, if you count me with a pretend ticket in my hand taking my dad’s coffee order in front of our Fisher Price kitchen).
Detasseling corn, babysitting, cleaning jobs, waiting tables. I spent my entire twenties in management — call centers, restaurants, office operations for an appliance repair company where I built SOPs, training materials, dispatch systems, and everything else that kept the place running.
I worked hard. Long hours, little pay, even less appreciation. But I learned how systems either support people or exhaust them — and I got really good at building the kind that actually help.
About ten years ago, I jumped ship to work with a friend from my call center days who’d started a content marketing agency. I learned content promotion from the ground up, but what I really loved was the behind-the-scenes stuff: building systems, planning retreats for our fully remote team, creating the kind of rituals and touchpoints that made freelancers actually feel like a team. Around 2019, I made the move to where my passion lies — operations. I took over project management, workflow design, knowledge bases, training, all of it.
At some point it occurred to me: I’ve always been doing this. Making end-of-shift checklists as a team lead at Pizza Hut when I was 17. Creating a better communication system for our little Hampton Inn at 20. Drawing troubleshooting guides for finding appliance model numbers in my late twenties. Even when it wasn’t my job, I found ways to make things work better for everyone.
My favorite thing has always been solving problems that feel impossible.
Once, when I worked at a hotel, an entire wedding party asked me where all seven groomsmen could get a straight-razor shave — THAT day. This was 2007, pre-smartphones and baby search engines.
I made it happen in under an hour. That feeling of “I figured it out and now you can relax”?
That’s what I’m still chasing.
What I bring to the table
I’ve worked across just…a bunch of industries: restaurants, hotels, home services, agencies, online education, HR tech, customer experience, cannabis, publishing, and more. What you do matters to me — but what matters most is how work moves through your team, where it gets stuck, and how to unstick it.
I also care deeply about accessible, inclusive systems. I design training materials and SOPs for diverse learning styles and communication preferences — video walkthroughs, written docs, screenshots, live training, async support. You share your screen or I share mine. We all learn differently, and I’m not interested in one-size-fits-all solutions.
I’m blunt, but I’m not a hardass. I believe in transparent communication, keeping everyone on the same page, and no bullshit jargon, and most importantly: real people being real.
I also know a lot of things are subjective, and I like talking through disagreements to figure out what actually makes sense.
I care about this world, this planet, and the people on it. I work with people who treat their teams well, and I offer discounted rates for nonprofits and mission-driven organizations because altruism and social good matter to me.
Why I do this
I love problem-solving. I love seeing the look of relief on someone’s face when they realize they don’t have to figure it all out alone. I love watching small businesses grow because someone finally gave them the systems to support their passion and their people.
If you’re managing remote teams, contractors, or a mix of both — and your workflows feel more like chaos than strategy — I can help.